Refund policy

Thank you for shopping with girlinmind.shop. We want you to feel confident when purchasing clothing and fashion products from our online store.

This Return and Refund Policy explains the conditions, procedures, and timeframes that apply when requesting a return, exchange, or refund. Please read this policy carefully before making a purchase.

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law or any other applicable consumer protection law.

1. Contact Information

If you have questions about a return, refund, exchange, damaged product, or incorrect order, please contact us:

Store Name: girlinmind.shop
Email: info@girlinmind.shop
Telephone:+61 3 9206 8329

Business Address: 36 Japonica St, Bundoora, VIC 3083, Australia
Return Address: 36 Japonica St, Bundoora, VIC 3083, Australia

Please do not send a return without first contacting us and receiving return instructions.

2. Change-of-Mind Return Period

Subject to the eligibility requirements below, we accept change-of-mind return requests submitted within 30 calendar days after the date the order is delivered.

A return request submitted after the 30-day return period may be declined unless the product is faulty, damaged, incorrectly supplied, materially different from its description, or otherwise covered by mandatory consumer guarantees.

Receiving approval for a return does not automatically mean that a refund has been approved. Returned products will be inspected after they arrive at our return address.

3. Eligibility for Change-of-Mind Returns

To qualify for a change-of-mind return, the product must:

Be unworn, unused, unwashed, and unaltered;
Be in its original saleable condition;
Have all original labels, tags, hygiene seals, and protective materials attached;
Be free from makeup, perfume, deodorant, tanning products, pet hair, smoke, odours, stains, or other marks;
Be returned with its original packaging where reasonably possible;
Include the order number or another acceptable form of proof of purchase; and
Be returned in accordance with the return instructions provided by our customer service team.

Customers may try on clothing in the same manner they would reasonably try it on in a physical retail store. Products showing signs of extended wear, washing, damage, alteration, or handling beyond what is reasonably necessary to inspect the product may not qualify for a change-of-mind refund.

These conditions do not limit your rights in relation to faulty products under the Australian Consumer Law.

4. How to Request a Return

To request a return, email info@girlinmind.shop within the applicable return period.

Please include:

Your full name;
Your order number;
The email address used to place the order;
The name and size of the product you wish to return;
The reason for the return;
Whether you are requesting a refund or exchange; and
Clear photographs if the product arrived damaged, faulty, stained, or incorrect.

Please use the following email subject line:

Return Request – Order [Your Order Number]

We will review your request and provide return instructions where appropriate. We may request additional information that is reasonably required to verify the order or assess the reported problem.

Return approval is specific to the products listed in your request. Products returned without authorization, or additional products included without prior notice, may experience processing delays.

5. Return Address

Once your return has been approved, please send the product to:

girlinmind.shop Returns
36 Japonica St
Bundoora, VIC 3083
Australia

Please do not return products to a carrier, manufacturer, supplier, or any other address unless we specifically instruct you to do so in writing.

We recommend using a tracked postal or courier service and retaining your return receipt and tracking number until the return has been completed.

6. Change-of-Mind Return Shipping Costs

For eligible change-of-mind returns:

The customer is responsible for the cost of returning the product;
Original delivery charges, if any, are generally non-refundable;
Return postage costs are non-refundable;
We do not charge a restocking fee for an eligible return;
The customer is responsible for the returned parcel until it is delivered to our return address; and
We are not responsible for return parcels lost, damaged, or misdirected in transit.

If a return is sent using a cash-on-delivery service or a service that requires us to pay charges upon receipt, we may refuse delivery unless we previously agreed to those charges in writing.

7. Faulty, Damaged, Incorrect, or Misdescribed Products

Please inspect your order as soon as reasonably possible after delivery.

Arrives damaged;
Has a manufacturing defect;
Is unsafe;
Is materially different from its description, photograph, or sample;
Is the wrong product, colour, or size compared with your order;
Is missing from the parcel;
Is not of acceptable quality;
Is not fit for its normal purpose; or
Does not meet an applicable consumer guarantee.

Please provide your order number, a description of the issue, and clear photographs where possible. Photographs help us assess the issue efficiently, but a reasonable inability to provide photographs does not automatically remove any rights you may have under applicable law.

If we confirm that the product has a covered problem, we will provide an appropriate remedy in accordance with the Australian Consumer Law.

For a major problem, you may be entitled to choose between a refund and a replacement. For a minor problem, we may be entitled to provide a repair or another appropriate remedy within a reasonable time. If the problem cannot be fixed within a reasonable time, additional remedies may be available.

8. Return Costs for Faulty Products

Customers are generally responsible for returning clothing products that can be posted or easily returned.

If we confirm that the product is faulty or otherwise fails to meet an applicable consumer guarantee, we will reimburse the reasonable return postage costs you paid. Please keep and provide a copy of your postage receipt.

We may provide a prepaid return label instead of asking you to pay the postage cost.

If, after reasonable inspection, the product is found not to have the reported problem, we may decline reimbursement of the return postage. Where permitted by law, reasonable inspection or collection costs will only be charged after those costs have been disclosed to you in advance.

9. Products That Cannot Normally Be Returned

For hygiene, health, and safety reasons, the following products cannot normally be returned for a change of mind:

Underwear, briefs, or intimate apparel that has been worn or tried on without a protective barrier;
Swimwear where the hygiene seal has been removed, damaged, or altered;
Hosiery, socks, or similar products where the packaging or hygiene seal has been opened;
Earrings or body jewellery;
Personalised, customised, monogrammed, or made-to-order products;
Products altered at the customer’s request;
Gift cards;
Products marked “Final Sale” where the restriction was clearly disclosed before purchase; and
Products damaged through misuse, improper washing, accidental damage, or failure to follow the care instructions.

These exclusions apply only to change-of-mind returns. They do not exclude remedies available for faulty, unsafe, damaged, misdescribed, or incorrectly supplied products.

10. Sale and Promotional Products

Sale and promotional products have the same statutory consumer guarantees as full-price products.

A product will not be denied an otherwise valid remedy merely because it was purchased during a sale or with a discount code.

However, products clearly marked “Final Sale” may be excluded from our voluntary change-of-mind return policy. This restriction does not apply if the product is faulty, unsafe, incorrectly supplied, materially misdescribed, or otherwise protected by mandatory consumer law.

11. Proof of Purchase

We may request reasonable proof of purchase before processing a return, exchange, or refund.

Acceptable proof may include:

An order confirmation email;
An order number;
A payment receipt;
A bank or card statement showing the transaction;
A Shopify payment reference; or
Other documentation reasonably demonstrating that the product was purchased from girlinmind.shop.

12. Exchanges

Exchanges are subject to product availability.

If you would like a different size, colour, or product, please contact us before sending the original product back. We cannot reserve replacement stock until the return request has been reviewed.

If the requested replacement is unavailable, we may:

Offer an alternative product;
Provide store credit, if you agree; or
Issue a refund to the original payment method.

For change-of-mind exchanges, customers may be responsible for return postage and any applicable cost of sending the replacement product. If the exchange is required because we supplied a faulty or incorrect product, we will cover reasonable shipping costs in accordance with applicable law.

13. Return Inspection

After your return is delivered, we will inspect it as soon as reasonably possible. We generally aim to complete the inspection within three business days.

We will notify you by email whether:

The return has been accepted;
A refund has been approved;
An exchange will be processed;
Additional information is required; or
The return does not meet the eligibility requirements.

If we cannot accept a change-of-mind return because the product has been worn, washed, damaged, altered, or otherwise does not meet this policy, we will contact you to discuss the available options.

14. Refund Processing and Seven-Day Refund Timeframe

Once a refund is approved, it will be issued to the original payment method unless you expressly agree to another method.

Approved refunds are expected to reach your original payment account within seven business days after the refund is approved.

Business days are Monday through Friday, excluding public holidays observed in Victoria, Australia.

You will receive a refund confirmation email after the refund has been initiated. Depending on your bank, card issuer, PayPal account, Shopify Payments provider, or other payment institution, the transaction may appear as a refund, reversal, or cancelled authorization.

If seven business days have passed since you received our refund approval and the funds have not appeared:

Check the original payment account used for the order;
Contact your bank, card issuer, or payment provider;
Allow for any pending transaction to be updated; and
Email info@girlinmind.shop with your order number and refund confirmation.

We will investigate the refund status and provide any available transaction reference.

15. Refund Amount

For an approved full refund, we will refund the applicable amount paid for the returned product.

For change-of-mind returns:

Original shipping or delivery fees are generally non-refundable;
Optional express delivery charges are non-refundable;
Return postage is the customer’s responsibility; and
Discounts will be taken into account when calculating the refund.

If an order qualified for a discount, promotion, or free gift based on the total order value, returning part of the order may cause the order to no longer meet the promotion requirements. Where permitted by law and clearly disclosed as part of the promotion, the refund may be adjusted accordingly.

For a valid claim involving a faulty, damaged, incorrect, or misdescribed product, we will provide the refund and reimburse reasonable associated costs as required by applicable law.

16. Partial Refunds

For voluntary change-of-mind returns, a partial refund may be considered where permitted by law if:

The product has been handled beyond what is reasonably necessary to inspect it;
Original accessories or components are missing;
The product has been returned in a condition that reduces its resale value; or
The returned parcel contains fewer products than stated in the return request.

We will explain any proposed adjustment before completing the refund.

We will not reduce a refund for normal use where doing so would unlawfully limit a customer’s remedy for a major failure under the Australian Consumer Law.

17. Order Cancellations

If you wish to cancel an order, contact us immediately at info@girlinmind.shop.

Orders are normally processed within one to three business days. We will try to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing, been packed, or been dispatched.

If an order is successfully cancelled before dispatch, any approved refund will be returned to the original payment method and is expected to arrive within seven business days after approval.

If the order has already been dispatched, you may need to receive it and follow the return procedure described in this policy.

18. Refused, Unclaimed, or Undeliverable Parcels

If a parcel is refused, not collected, or returned because the customer provided an incomplete or incorrect address, we will contact the customer after the parcel is received back.

Where permitted by law, reasonable original shipping, return shipping, or re-delivery costs may be deducted from a change-of-mind refund or charged before reshipment.

No deduction will be made where the delivery failure was caused by our error or the carrier’s error and the customer provided complete and accurate delivery information.

19. Lost Return Parcels

Customers should use a tracked service for change-of-mind returns.

If a returned parcel is lost before being delivered to us, the customer should contact the selected postal or courier service to make a claim. We cannot process a refund for a change-of-mind return that we have not received.

This limitation does not apply where we supplied the return label and the loss is attributable to the return service arranged by us.

20. Gifts

If an order was purchased as a gift, refunds will normally be issued to the original purchaser’s payment method.

We may offer an exchange or store credit to the gift recipient where appropriate, but only with the authorization of the purchaser or where otherwise permitted by applicable law.

21. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the nature and seriousness of a problem, customers may be entitled to a repair, replacement, refund, compensation, or another legally required remedy.

A customer’s rights under the Australian Consumer Law:

Apply in addition to this voluntary return policy;
Are not limited by the 30-day change-of-mind period;
May apply even if the original packaging has been discarded;
Apply to sale and discounted products;
Cannot be replaced with store credit unless the customer agrees where a monetary refund is legally required; and
Cannot be excluded by a “no refunds” statement.

22. International Customers

International customers may have additional mandatory consumer rights under the laws of their country or region.

Nothing in this policy is intended to exclude rights that cannot legally be excluded. Customers are responsible for international change-of-mind return shipping costs, customs documents, and any non-refundable duties or taxes, unless the return is caused by our error or the product is covered by applicable consumer guarantees.

23. Suspected Fraud or Return Abuse

We reserve the right to investigate suspected fraudulent or abusive return activity, including:

Returning a different product from the one ordered;
Returning counterfeit or substituted products;
Repeatedly wearing and returning clothing;
Altering labels or tags;
Making false claims regarding damage or non-delivery; or
Attempting to receive duplicate refunds.

We may decline a voluntary return where there is reasonable evidence of fraud or abuse. This does not limit any non-excludable rights available under applicable consumer law.

24. Policy Updates

We may update this Return and Refund Policy from time to time to reflect changes to our operations, products, payment services, or legal obligations.

The updated version will be published on our website with a revised “Last Updated” date. The policy applicable to an order will generally be the version published when the order was placed, except where a later change is required by law or provides the customer with more favourable rights.