Terms of service

1. Overview

This website is operated by girlinmind.shop. Throughout these Terms of Service, the terms “girlinmind.shop,” “we,” “us,” and “our” refer to the operator of this online store.

We offer this website, including all information, tools, features, products, and services available through it, to you subject to your acceptance of these Terms of Service and the policies referenced in them.

These Terms apply to all users of the website, including visitors, customers, account holders, purchasers, and individuals who submit content or communicate with us.

By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to be bound by:

• These Terms of Service;
• Our Privacy Policy;
• Our Return and Refund Policy;
• Our Shipping Policy; and
• Any additional terms presented in connection with a promotion, product, or service.

If you do not agree to these Terms, you should not use our website or purchase products through it.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.

2. Store Information

Store Name: girlinmind.shop
Email: info@girlinmind.shop
Telephone: +61 3 9206 8329

Business Address: 36 Japonica St, Bundoora, VIC 3083, Australia

Return Address: 36 Japonica St, Bundoora, VIC 3083, Australia

3. Eligibility

By using our website or placing an order, you confirm that:

• You are at least 18 years old; or
• You are using the website with the permission and supervision of a parent or legal guardian;
• You have the legal capacity to enter into a binding contract;
• The information you provide is accurate and complete; and
• You will use our website only for lawful personal or business purposes.

If you permit a minor to use this website, you are responsible for supervising their use and any activity conducted through your account or payment method.

4. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

• Our products or services;
• Our business practices;
• Shopify’s platform or features;
• Payment and delivery services;
• Security requirements; or
• Applicable laws and regulations.

The updated version will be posted on this website with a revised “Last Updated” date.

Changes will generally apply from the date they are published. Changes will not retrospectively reduce rights relating to an order already accepted unless required by law or expressly agreed with you.

Your continued use of the website after updated Terms take effect constitutes acceptance of the updated Terms.

5. Online Store Platform

Our store is hosted on Shopify, which provides the ecommerce platform that enables us to offer and sell products.

Your use of certain Shopify services, such as Shop Pay or the Shop app, may also be governed by separate terms and privacy notices issued by Shopify.

Shopify is our technology platform provider and is not normally the seller of the clothing products listed on girlinmind.shop. Purchase enquiries, returns, product complaints, and refund requests should be directed to us using the contact information above.

6. Customer Accounts

You may be able to purchase products as a guest or create a customer account.

When creating or using an account, you agree to:

• Provide current, accurate, and complete information;
• Keep your account information updated;
• Keep your password and login credentials confidential;
• Restrict unauthorized access to your device and account; and
• Notify us promptly if you suspect unauthorized activity.

You are responsible for activity conducted through your account to the extent permitted by law, except where the activity results from our failure to use reasonable security measures.

We may suspend an account where we reasonably believe that it has been compromised, used fraudulently, or used in violation of these Terms. Where reasonably possible, we will notify you and provide an opportunity to resolve the issue.

7. Product Information

We make reasonable efforts to display product descriptions, photographs, colours, materials, sizes, measurements, care instructions, and other information accurately.

However:

• Colours may appear differently depending on screen settings, lighting, and device type;
• Measurements may vary slightly because of manufacturing methods;
• Product packaging may change;
• Pattern placement may vary between individual garments;
• Minor variations may occur between production batches; and
• Clothing fit may differ depending on body shape and personal preference.

These reasonable variations do not limit your rights where a product is faulty, materially different from its description, or fails to meet a consumer guarantee.

Customers should review the product description, measurements, size guide, fabric information, and care instructions before ordering.

8. Size and Fit

Size labels may vary between brands, styles, and regions. You should use the measurements and size guide provided on the relevant product page rather than relying only on a standard size label.

Size and fit recommendations are general guidance and do not guarantee a particular fit.

Choosing an incorrect size will normally be treated as a change-of-mind return, subject to our Return and Refund Policy. This does not apply if we supplied a size different from the size ordered or if the product was materially misdescribed.

9. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not reserve it. A product may become unavailable before checkout is completed or before an order is accepted.

If a product becomes unavailable after you place an order, we will contact you and offer an appropriate option, which may include:

• Waiting for replacement stock;
• Selecting an alternative product;
• Removing the unavailable product from the order; or
• Receiving a refund for the unavailable product.

We will not substitute a materially different product without your agreement.

10. Placing an Order

When you submit an order, you are making an offer to purchase the selected products under these Terms.

Before submitting an order, you are responsible for checking:

• Product names;
• Sizes and colours;
• Quantities;
• Prices;
• Discounts;
• Billing information;
• Shipping address;
• Email address; and
• Telephone number.

An automated order confirmation confirms that we received your order. It does not necessarily mean that the order has been finally accepted.

A purchase contract is generally formed when we accept the order by sending a dispatch confirmation or otherwise confirming acceptance.

11. Our Right to Accept or Decline an Order

We may decline or cancel an order before dispatch where reasonably necessary, including if:

• A product is unavailable;
• The price or product information contains a clear error;
• Payment cannot be authorized;
• Fraud or unauthorized payment is reasonably suspected;
• The delivery address is incomplete or unsupported;
• The order violates purchase limits;
• The order appears to be for unauthorized resale;
• The transaction violates applicable law; or
• Fulfilling the order would breach a Shopify, payment-provider, or delivery-carrier requirement.

If we cancel an order after receiving payment, we will notify you and issue a full refund for the cancelled amount.

Approved cancellation refunds are expected to reach the original payment account within seven business days after approval, although the precise posting time may depend on the customer’s bank or payment provider.

We will not decline an order for an unlawful or discriminatory reason.

12. Prices and Currency

Product prices are displayed in the currency shown on the website or during checkout.

Before completing your order, you should review:

• Product prices;
• Currency;
• Delivery charges;
• Applicable taxes;
• Discounts; and
• The final order total.

If your payment account uses a different currency, your bank or payment provider may apply currency conversion rates or international transaction fees. These charges are determined by the payment provider and are not controlled by us.

13. Pricing and Listing Errors

We may correct typographical, technical, or pricing errors before an order is accepted.

If an obvious pricing or product-information error is discovered after you submit an order but before dispatch, we will notify you. You may choose to:

• Confirm the order at the correct price;
• Select an alternative product; or
• Cancel the affected product for a full refund.

We will not increase the price of an accepted order without your agreement.

14. Taxes, Duties, and Import Charges

Applicable taxes may be included in the product price or calculated during checkout.

For international orders, customs duties, import taxes, brokerage fees, or local charges may apply. Unless the checkout expressly states that these charges are included, the recipient may be responsible for paying them.

Customs charges are imposed by government authorities and are outside our direct control.

If a parcel is refused because of unpaid import charges, the handling of any return and refund will be subject to our Shipping Policy, Return and Refund Policy, and applicable law.

15. Payment

We may accept payment methods displayed during checkout, which can include credit cards, debit cards, digital wallets, Shopify Payments, or other third-party payment services.

By submitting payment information, you confirm that:

• You are authorized to use the payment method;
• The payment information is accurate;
• Sufficient funds or credit are available; and
• We and our payment providers may process the transaction.

Your payment provider may conduct fraud, identity, or authorization checks.

We are not responsible for fees charged independently by your bank, card issuer, or payment provider.

16. Fraud Prevention and Order Verification

To protect customers and our store, we may review orders for suspected fraud or unauthorized activity.

We may request reasonable verification, such as confirmation of:

• The customer’s identity;
• Billing information;
• Delivery information;
• Payment authorization; or
• The relationship between the purchaser and recipient.

You should not send complete payment-card numbers, passwords, or unnecessary identity documents by ordinary email.

If requested verification is not provided within a reasonable time, we may cancel the order and refund the payment.

17. Order Changes and Cancellations

If you need to change or cancel an order, contact info@girlinmind.shop as soon as possible.

Orders are generally processed within one to three business days. We will try to accommodate requests received before processing or dispatch, but changes and cancellations cannot be guaranteed once an order has been packed or shipped.

If the order has already been dispatched, you may need to receive it and request a return under our Return and Refund Policy.

18. Shipping and Delivery

Our normal estimated timeframes are:

• Order processing: 1–3 business days;
• Estimated delivery after processing: 5–8 business days.

Business days generally mean Monday through Friday, excluding public holidays observed in Victoria, Australia, and any relevant carrier holidays.

Delivery timeframes are estimates rather than guaranteed delivery dates unless we expressly agree otherwise in writing.

Delivery may be affected by:

• Carrier delays;
• Weather;
• Customs processing;
• Public holidays;
• Remote locations;
• Incorrect addresses;
• Security checks;
• Local disruptions; or
• Events outside reasonable control.

If a material delay occurs, we will provide available information and an appropriate solution where required by law.

Additional details are contained in our Shipping Policy.

19. Delivery Information

You are responsible for providing a complete and accurate delivery address.

Before placing an order, check:

• Street number and name;
• Apartment or unit number;
• Suburb or city;
• State or province;
• Postal code;
• Country;
• Recipient name; and
• Telephone number.

If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after processing begins.

Where permitted by law, additional delivery costs caused by incorrect or incomplete customer-supplied information may be charged to the customer.

20. Delivery Completion and Risk

Where we arrange delivery to a consumer, risk of accidental loss or damage generally remains with us until the order is delivered to you, the recipient you nominated, or another person authorized to receive it, subject to applicable law.

If you independently arrange collection or appoint a carrier that was not offered by us, risk may transfer when the order is provided to that carrier, where permitted by law.

A carrier’s tracking status may be considered evidence of delivery, but it will not prevent us from reasonably investigating a valid report that a parcel was not received.

21. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy.

Subject to that policy:

• Eligible change-of-mind requests should be submitted within 30 calendar days after delivery;
• Returned clothing must generally be unworn, unused, unwashed, unaltered, and in saleable condition;
• Customers generally pay change-of-mind return postage;
• Reasonable return costs for confirmed faulty products will be handled as required by law; and
• Approved refunds are expected to reach the original payment account within seven business days after approval.

Our voluntary return conditions do not limit legal rights relating to faulty, unsafe, damaged, misdescribed, or incorrectly supplied products.

22. Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law where that law applies.

Products must generally:

• Be of acceptable quality;
• Be fit for their normal purpose;
• Be fit for a particular disclosed purpose where applicable;
• Match their description;
• Match any sample or demonstration model;
• Have acceptable appearance and finish;
• Be free from defects;
• Be safe and durable; and
• Meet any applicable express warranty.

If a product has a major problem, a consumer may be entitled to choose a refund or replacement. If a product has a minor problem, we may be entitled to provide an appropriate remedy within a reasonable time.

Nothing in these Terms replaces or restricts these rights.

23. Promotions and Discount Codes

Promotions and discount codes may be subject to additional conditions stated at the time of the promotion.

Unless otherwise stated:

• A discount code may be used only once per customer;
• Only one discount code may be used per order;
• Codes cannot be exchanged for cash;
• Codes must be used before their expiry date;
• Codes cannot generally be applied after an order is submitted;
• Discounts apply only to eligible products;
• Delivery charges may be excluded; and
• Promotions cannot be used fraudulently or transferred for unauthorized resale.

We will not retrospectively change the conditions of a promotion after a qualifying order has been accepted.

If a promotion is affected by a genuine technical error, we will provide a reasonable solution, which may include honouring eligible orders, offering an alternative, or providing a refund.

24. Gift Cards and Store Credit

If gift cards or store credit are offered, additional terms may apply.

Unless prohibited by law:

• Gift cards cannot be redeemed for cash;
• Lost or stolen gift cards may not be replaceable;
• Store credit can be used only through our store;
• Store credit cannot be transferred without authorization; and
• Fraudulently obtained gift cards or credits may be suspended.

Any expiry date will be disclosed and applied in accordance with applicable law.

Where a customer is legally entitled to a monetary refund, we will not require the customer to accept store credit instead unless the customer agrees.

25. Product Care

Customers should follow care instructions displayed on product labels or product pages.

Damage caused by misuse, unsuitable washing, failure to follow care instructions, alterations, accidents, or ordinary wear and tear may not constitute a product defect.

However, this section does not limit rights where care instructions are inadequate, misleading, or where the product otherwise fails to meet a consumer guarantee.

26. Permitted Use of the Website

You may use our website for lawful shopping and personal information purposes.

You must not:

• Use the website for unlawful or fraudulent activity;
• Attempt to gain unauthorized access to accounts or systems;
• Upload malicious code, viruses, or destructive software;
• Scrape or extract website data without authorization;
• Interfere with website security or operation;
• Circumvent purchase restrictions;
• Submit false payment or delivery information;
• Impersonate another person;
• Use stolen payment details;
• Make fraudulent return, refund, or non-delivery claims;
• Infringe intellectual property rights;
• Harass or threaten other people;
• Transmit unlawful or harmful content; or
• Use the website in a way that violates applicable law.

We may take proportionate action against prohibited activity, including restricting access, cancelling fraudulent orders, preserving evidence, or reporting unlawful conduct.

27. Intellectual Property

Unless otherwise stated, the website and its content—including text, graphics, layouts, photographs, videos, icons, product descriptions, and software—are owned by or licensed to us and are protected by applicable intellectual property laws.

You may view and use the website for personal, non-commercial shopping purposes.

You may not reproduce, republish, distribute, modify, sell, commercially exploit, or create derivative works from protected website content without permission from the relevant rights holder.

Nothing in these Terms transfers ownership of any intellectual property to you.

28. Customer Reviews and Submitted Content

If you submit a review, photograph, comment, suggestion, or other content, you confirm that:

• You created the content or have permission to use it;
• The content is accurate to the best of your knowledge;
• The content does not infringe another person’s rights;
• The content is not unlawful, defamatory, threatening, deceptive, or obscene; and
• The content does not contain malicious code or unauthorized advertising.

You retain ownership of your original content.

You grant us a non-exclusive, worldwide, royalty-free licence to store, reproduce, display, format, and use the content for operating and promoting our store, subject to applicable privacy law.

We may moderate or remove content where reasonably necessary, including content that violates these Terms or applicable law.

We will not materially alter the meaning of a genuine customer review in a misleading manner.

29. Feedback and Suggestions

If you voluntarily provide an idea, suggestion, or other feedback about our store, we may use it to improve our products and services without an obligation to compensate you.

This does not transfer ownership of pre-existing intellectual property contained in your submission.

30. Third-Party Tools and Services

Our website may provide access to tools operated by third parties, including:

• Payment gateways;
• Delivery tracking services;
• Product review services;
• Social media integrations;
• Analytics tools;
• Customer support tools; and
• Marketing or personalization services.

Third-party tools may be governed by separate terms and privacy policies.

We are responsible for selecting and using service providers with reasonable care where required, but we do not control every independent third-party service.

Nothing in this section excludes responsibility that cannot lawfully be excluded.

31. Third-Party Links

Our website may contain links to websites that we do not operate.

A link does not necessarily mean that we endorse or control the third party. Before using a third-party website, you should review its terms, privacy practices, and security information.

We are not responsible for independent third-party content or conduct except to the extent required by law.

32. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee continuous or uninterrupted access.

Access may occasionally be limited because of:

• Maintenance;
• Security updates;
• Technical faults;
• Network problems;
• Third-party service outages;
• Cybersecurity incidents; or
• Events outside reasonable control.

Where reasonably possible, we will restore service promptly.

Temporary website unavailability does not affect orders already accepted, except where fulfilment is genuinely affected and we provide an appropriate solution.

33. Accuracy of General Information

General fashion, styling, sizing, and care information on our website is provided for convenience.

You should consider the specific product description and label before making a purchase or caring for a garment.

Historical or archived information may no longer be current and is provided for reference only.

We will correct material errors after becoming aware of them within a reasonable time.

34. Privacy

Our collection and handling of personal information are explained in our Privacy Policy.

By using our store, you acknowledge that information may be processed by us, Shopify, payment providers, carriers, and other service providers as reasonably necessary to provide the requested services.

Your agreement to these Terms does not constitute consent to optional marketing or non-essential cookies where separate consent is required by law.

35. Disclaimer of Warranties

To the maximum extent permitted by law, the website is provided on an “as available” basis. We do not guarantee that access will always be uninterrupted, timely, secure, or error-free.

However, nothing in these Terms excludes:

• Australian Consumer Law guarantees;
• Liability for fraud or fraudulent misrepresentation;
• Liability for death or personal injury caused by negligence where it cannot be excluded;
• Mandatory product safety obligations; or
• Any other liability or right that cannot legally be excluded.

36. Limitation of Liability

To the maximum extent permitted by law, we are not responsible for indirect or consequential loss that was not reasonably foreseeable when the contract was formed.

We are not responsible for loss caused solely by:

• A customer’s unlawful activity;
• Deliberate misuse of the website;
• Incorrect information supplied by the customer;
• Failure to follow product care instructions; or
• An independent third party selected directly by the customer.

These limitations do not apply where the loss results from our breach of law, negligence, failure to meet a consumer guarantee, or another liability that cannot lawfully be excluded.

Where liability may legally be limited, any limitation will be applied only to the extent that it is fair, reasonable, and permitted by applicable law.

37. Customer Responsibility for Unlawful Use

You are responsible for direct and reasonably foreseeable loss caused by your intentional unlawful use of the website, fraud, or deliberate infringement of another person’s rights.

You are not responsible for losses caused by our conduct, a security failure outside your reasonable control, or circumstances for which liability cannot lawfully be transferred to you.

38. Events Outside Reasonable Control

Neither party will be responsible for delay caused by an event outside its reasonable control, such as a natural disaster, severe weather, war, civil disturbance, government action, widespread carrier interruption, industrial action, or major network failure.

The affected party must take reasonable steps to reduce the effect of the event.

If an event causes a significant delay or makes performance impossible, we will provide the customer with options or remedies required by applicable law, which may include cancellation and a refund.

39. Suspension or Termination

You may stop using our website at any time.

We may suspend or terminate access where we reasonably believe that a user:

• Has seriously or repeatedly violated these Terms;
• Has engaged in fraud or unlawful conduct;
• Presents a security risk;
• Has abused return or promotional systems; or
• Has infringed another person’s rights.

Where appropriate, we will provide notice and a reasonable opportunity to respond.

Termination does not affect rights or obligations that arose before termination, including payment obligations, accepted orders, refunds, privacy rights, or consumer guarantees.

40. Complaints and Dispute Resolution

If you have a complaint, contact:

Email: info@girlinmind.shop
Subject: Customer Complaint – Order [Order Number]

Please provide:

• Your name;
• Order number;
• Description of the issue;
• Relevant photographs or documents; and
• Your preferred resolution.

We will review the complaint and attempt to resolve it in good faith within a reasonable time.

If a consumer dispute cannot be resolved directly, you may have the right to contact Consumer Affairs Victoria, another consumer protection authority, or an appropriate court or tribunal.

Nothing in these Terms prevents either party from seeking urgent legal relief or exercising a mandatory statutory right.

41. Governing Law

These Terms are governed by the laws applicable in Victoria, Australia.

Subject to any mandatory consumer right allowing proceedings elsewhere, the courts and tribunals of Victoria will have non-exclusive jurisdiction over disputes relating to these Terms.

If you live outside Victoria, you may also have mandatory rights under the laws of your place of residence. These Terms do not exclude those rights where they cannot legally be excluded.

42. Severability

If a court or competent authority decides that part of these Terms is invalid, unlawful, or unenforceable, that part will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to operate to the extent permitted by law.

43. No Waiver

If either party delays or fails to enforce a right, this does not automatically waive that right.

A waiver is effective only for the specific matter for which it is given.

44. Transfer of the Business

We may transfer these Terms as part of a genuine business sale, merger, or restructuring, provided that the transfer does not unlawfully reduce your existing rights.

Where required, we will notify affected customers of a material transfer and comply with applicable privacy obligations.

You may not transfer an order or contractual right for fraudulent or unauthorized resale purposes. This does not restrict lawful gifting or rights that are legally transferable.

45. Entire Agreement

These Terms and the policies incorporated by reference form the agreement between you and us regarding your use of the website and purchase of products.

If there is a conflict between these Terms and a product-specific or promotion-specific term, the more specific term will apply to that product or promotion, provided it is lawful and was clearly disclosed before purchase.

Nothing in this section excludes representations or rights that cannot legally be excluded.

46. Contact Information

Questions about these Terms should be sent to:

girlinmind.shop
Email: info@girlinmind.shop
Telephone: +61 3 9206 8329

Business Address: 36 Japonica St, Bundoora, VIC 3083, Australia