Shipping policy

SHIPPING POLICY

Store Name: girlinmind.shop
Last Updated: November 4, 2026

Thank you for shopping with girlinmind.shop.

We are committed to providing customers in Australia, the United States and other eligible international markets with clear and reliable information about order processing, shipping, tracking and delivery.

This Shipping Policy explains our shipping destinations, fulfilment locations, shipping charges, processing times, estimated delivery times, tracking procedures and how we handle delayed, lost, damaged or undeliverable parcels.

By placing an order through girlinmind.shop, you acknowledge that you have reviewed this Shipping Policy.

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

1. STORE INFORMATION

Store Name: girlinmind.shop

Products Sold: Clothing and fashion products

Customer Service Email: info@girlinmind.shop

Telephone: +61 3 9206 8329

Business Address:

36 Japonica St
Bundoora, VIC 3083
Australia

Return Address:

36 Japonica St
Bundoora, VIC 3083
Australia

For order-related enquiries, please include your order number.

2. SHIPPING DESTINATIONS

We currently offer shipping to eligible addresses in:

  • Australia

  • United States

  • Other international destinations where shipping options are available at checkout.

Shipping availability is confirmed during checkout after the customer enters a valid delivery address.

We may be unable to deliver to:

  • Incorrect or incomplete addresses.

  • Certain remote or restricted locations.

  • Addresses outside our carriers' service areas.

  • Freight-forwarding addresses where unsupported.

  • Locations subject to government restrictions.

  • Locations that cannot be safely or lawfully served.

  • Addresses that cannot be verified.

If we cannot deliver to the address provided, we will contact the customer to request an alternative address.

If no suitable alternative is available, we may cancel the affected order and issue an appropriate refund in accordance with applicable law.

Shipping destinations and available delivery methods will be displayed at checkout.

3. FULFILMENT LOCATIONS AND SHIPPING ARRANGEMENTS

To improve product availability and delivery efficiency, girlinmind.shop uses multiple fulfilment arrangements.

Depending on product availability, inventory location and order destination, products may be dispatched from:

  • Our Australian fulfilment arrangements.

  • Our United States third-party fulfilment warehouse.

  • Other designated warehouses or supplier fulfilment partners.

United States Orders

Eligible US orders may be fulfilled from our US third-party logistics (3PL) warehouse.

Our US 3PL warehouse is currently responsible for outbound fulfilment, including picking, packing and dispatching orders. It does not directly accept customer returns.

Australian Orders

Australian orders may be fulfilled from different locations depending on stock availability.

This may include Australian inventory, US inventory or another designated supplier or fulfilment partner.

As a result, the dispatch origin and delivery timeframe may vary between products and orders.

Where a product is dispatched from outside the destination country, additional transit time or applicable import requirements may apply.

We aim to provide relevant fulfilment and delivery information on the product page or at checkout before purchase.

4. SHIPPING METHODS

Available shipping methods will be displayed during checkout.

Unless otherwise stated, orders are sent using standard tracked shipping through a postal or courier service appropriate for the destination.

The carrier selected for an order may depend on:

  • Delivery location.

  • Parcel size and weight.

  • Product availability.

  • Dispatch location.

  • Carrier coverage.

  • Seasonal delivery demand.

  • Operational requirements.

The carrier's name and tracking details will normally be provided in the dispatch confirmation email.

We reserve the right to select an appropriate carrier to fulfil an order, provided the delivery service remains consistent with the shipping method and applicable commitments presented to the customer.

5. SHIPPING CHARGES

Applicable shipping charges, if any, are calculated and displayed during checkout before payment is submitted.

Customers can review:

  • Product prices.

  • Shipping charges.

  • Applicable taxes.

  • Promotional discounts.

  • Currency.

  • Final order total.

We do not add undisclosed delivery charges after an order has been placed.

If free shipping, a minimum-order shipping promotion or a regional shipping surcharge applies, the relevant conditions will be displayed before the customer completes the purchase.

Shipping charges may vary depending on:

  • Delivery destination.

  • Order value.

  • Parcel size and weight.

  • Shipping method.

  • Fulfilment location.

6. ORDER PROCESSING AND DELIVERY TIMEFRAMES

Our standard estimated processing and delivery timeframes are outlined below.

United States Orders

For eligible orders fulfilled from our US 3PL warehouse:

Order stage Estimated timeframe
Order processing and handling 1–3 business days
Carrier transit after dispatch 3–5 business days
Total estimated delivery time 4–8 business days

The 3–5 business-day transit period begins after the order has been dispatched and handed over to the carrier.

It does not include the 1–3 business days required for order verification, preparation and packing.

These estimates apply to orders fulfilled from available US warehouse inventory. If a product is fulfilled from another location, a different estimated delivery timeframe may apply and will be communicated through the product page or checkout.

Australian Orders

Australian orders may be dispatched from different fulfilment locations depending on product availability.

For standard in-stock orders, processing generally takes 1–3 business days.

Estimated transit times vary depending on:

  • Whether the product is dispatched from Australia or overseas.

  • The relevant warehouse or supplier.

  • The destination postcode.

  • The selected carrier and shipping service.

The applicable estimated delivery timeframe will be displayed on the product page or during checkout where available.

We do not apply a single guaranteed transit timeframe to all Australian orders because fulfilment origins may differ.

Other International Orders

Delivery estimates for other eligible international destinations will be displayed during checkout where available.

Actual delivery times may vary according to the dispatch location, destination country, customs clearance and local carrier operations.

All delivery timeframes are estimates rather than guaranteed delivery dates, except where a specific delivery commitment is expressly made.

7. BUSINESS DAYS

Business days are generally Monday through Friday, excluding applicable public holidays and days when the relevant warehouse or carrier is not operating.

For US orders fulfilled from our US warehouse, processing days are based on the operating schedule of the relevant US fulfilment facility.

For Australian orders, processing days are based on the operating schedule of the relevant fulfilment location.

Carrier transit estimates may also be affected by public holidays and service interruptions in the destination country.

Orders placed on weekends or public holidays will normally begin processing on the next applicable business day.

8. ORDER PROCESSING

Order processing begins after:

  • The order has been successfully submitted.

  • Payment has been authorised.

  • The delivery address has been provided.

  • Product availability has been confirmed.

  • Any necessary security verification has been completed.

During the processing period, we may:

  • Verify payment authorisation.

  • Conduct fraud-prevention checks.

  • Confirm product availability.

  • Inspect the products.

  • Coordinate with the relevant fulfilment location.

  • Prepare and pack the order.

  • Verify the delivery address.

  • Generate shipping documentation.

Processing time is separate from carrier transit time.

Orders requiring supplier confirmation, special sourcing or additional preparation may take longer than standard in-stock orders. Where a different timeframe applies, we aim to disclose it before purchase.

9. ORDER CONFIRMATION

After an order is successfully submitted, customers should receive an order confirmation email.

The confirmation should include:

  • Order number.

  • Products ordered.

  • Product sizes and colours.

  • Billing information.

  • Shipping address.

  • Shipping method.

  • Product prices.

  • Shipping charges, if applicable.

  • Final order total.

Customers should review their order confirmation and contact us promptly if any information is incorrect.

An automated order confirmation acknowledges that we have received the order. It does not guarantee dispatch if payment cannot be authorised, the address cannot be verified or a product unexpectedly becomes unavailable.

10. PAYMENT AND SECURITY VERIFICATION

To protect customers and prevent fraud, we may temporarily hold an order while verifying:

  • Payment authorisation.

  • Billing information.

  • Shipping information.

  • The identity of the purchaser.

  • Unusual account activity.

  • A potentially unauthorised transaction.

If verification is required, we will contact the customer using the details provided with the order.

Processing may be extended if the customer does not provide reasonably requested information within an appropriate period.

We will not ask customers to email complete payment-card details, account passwords or unnecessary financial information.

11. PRODUCT AVAILABILITY

All products are subject to availability.

Adding a product to a shopping cart does not permanently reserve it.

In rare circumstances, a product may become unavailable after an order is submitted.

If this happens, we will contact the customer and offer an appropriate option, which may include:

  • Waiting for replacement inventory.

  • Selecting an alternative product.

  • Removing the unavailable product from the order.

  • Receiving a refund for the unavailable product.

We will not send a materially different replacement product without the customer's agreement.

Where an order cannot be fulfilled, refunds and cancellations will be handled in accordance with applicable consumer protection laws.

12. PRE-ORDERS AND PRODUCTS WITH EXTENDED PROCESSING TIMES

Pre-order, made-to-order, personalised or specially sourced products may have different processing and delivery times.

Where a different timeframe applies, it will be disclosed on the relevant product page before purchase.

If an order contains both available and pre-order products, we may:

  • Hold the order until all products are ready; or

  • Send the available products separately.

Where practical, we will notify the customer of the fulfilment arrangement.

Any shipment delay will be handled in accordance with applicable consumer protection requirements.

13. DISPATCH CONFIRMATION

Once an order has been dispatched, we will normally send a shipping confirmation email.

The shipping confirmation may include:

  • Order number.

  • Dispatch date.

  • Fulfilment location, where available.

  • Carrier name.

  • Tracking number.

  • Tracking link.

A dispatch confirmation means that the order has been prepared and handed over, or is being handed over, to the applicable carrier.

14. ORDER TRACKING

Tracking information may take up to 48 hours to display its first update after dispatch.

A temporary delay in the first tracking scan does not necessarily mean that the parcel has not been sent.

If tracking has not updated within 48 hours after the dispatch confirmation, please contact:

info@girlinmind.shop

Include your order number so that we can assist.

Carrier tracking information is provided as a convenience. Estimated delivery dates may change during transit.

15. SHIPPING ADDRESS REQUIREMENTS

Customers are responsible for providing a complete and accurate shipping address.

The shipping address should include:

  • Recipient's full name.

  • Street number and street name.

  • Apartment, suite or unit number, where applicable.

  • Suburb or city.

  • State or territory.

  • Postal code.

  • Country.

  • Contact telephone number, where required by the carrier.

Customers should review this information carefully before completing checkout.

We are not responsible for delays caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

16. ADDRESS CHANGES

If you need to change your shipping address, contact:

info@girlinmind.shop

Please include:

  • Your order number.

  • Name used for the order.

  • Original shipping address.

  • Correct shipping address.

We will attempt to update the address if the order has not entered fulfilment or been dispatched.

However, address changes cannot be guaranteed after processing begins.

For security reasons, we may request reasonable verification before changing an address.

Once an order has been dispatched, redirection will depend on the carrier's policies and may result in additional charges or delivery delays.

17. POST OFFICE BOXES AND PARCEL LOCKERS

Delivery to post office boxes, parcel lockers or collection points depends on whether the selected carrier supports that address type.

If the carrier cannot deliver to the address provided, we may request an alternative physical address before dispatch.

Customers should only provide a post office box or parcel locker where that address is accepted during checkout.

18. SPLIT SHIPMENTS

An order containing multiple products may be sent in more than one parcel.

Split shipments may occur because of:

  • Product availability.

  • Different fulfilment locations.

  • Parcel size or weight.

  • Carrier limitations.

  • Supplier fulfilment arrangements.

  • Operational requirements.

If an order is divided into multiple parcels:

  • Each parcel may have a separate tracking number.

  • Parcels may arrive on different dates.

  • The customer will not be charged an additional shipping fee unless agreed in advance.

A partial delivery does not necessarily mean that a product is missing. Customers should review all available tracking information.

19. DELIVERY ATTEMPTS

Depending on the carrier and destination, a parcel may:

  • Be delivered directly to the recipient.

  • Require a signature.

  • Be left in a designated safe location where authorised.

  • Be redirected to a collection point.

  • Require the customer to arrange redelivery.

  • Be returned after unsuccessful delivery attempts.

If the carrier leaves a delivery or collection notice, customers should follow the instructions within the stated period.

20. AUTHORITY TO LEAVE AND SAFE-DROP INSTRUCTIONS

Where a customer specifically authorises a carrier to leave a parcel unattended, the carrier may leave the parcel in the designated location, subject to its delivery procedures.

Customers should select a secure delivery location where possible.

An authority-to-leave instruction does not exclude responsibility for:

  • Delivery to the wrong address.

  • Failure to follow an authorised delivery instruction.

  • Loss or damage caused by our error.

  • Any liability that cannot legally be excluded.

Delivery instructions are requests and cannot always be guaranteed.

21. DELIVERY TO ANOTHER PERSON

Depending on the delivery service and circumstances, a parcel may be accepted by:

  • The named recipient.

  • A household member.

  • Reception or building staff.

  • A person authorised by the customer.

  • Another person reasonably appearing to have authority at the delivery address.

Carrier delivery records may be considered when investigating a delivery issue.

However, a delivery scan alone will not prevent us from reasonably investigating a customer's report that an order was not received.

22. INCORRECT OR INCOMPLETE ADDRESSES

If a parcel cannot be delivered because the customer provided an incorrect or incomplete address, it may be delayed or returned to us.

After the returned parcel is received, we will contact the customer to discuss available options.

These may include:

  • Reshipment to a corrected address, subject to any reasonable additional delivery charges permitted by law.

  • A refund for eligible returned products, in accordance with our Return and Refund Policy.

Where permitted by law, reasonable actual shipping or return costs directly caused by an incorrect customer-provided address may be deducted from a change-of-mind refund.

No deduction will be made where the delivery failure was caused by our error or the carrier's error.

23. REFUSED OR UNCLAIMED PARCELS

A parcel may be returned to us if:

  • The recipient refuses delivery.

  • The parcel is not collected.

  • Delivery is repeatedly unsuccessful.

  • The address is inaccessible.

  • Required delivery information is not provided.

  • Applicable customs or import charges are not paid.

After receiving the returned parcel, we will contact the customer to discuss reshipment or refund options.

Reasonable actual return or redelivery costs may apply where permitted by law and where properly disclosed.

Nothing in this section limits any statutory rights available to the customer.

24. DELIVERY DELAYS

Although we aim to meet the estimated timeframes, delivery may occasionally be delayed because of:

  • Severe weather.

  • Natural disasters.

  • Carrier network disruptions.

  • Public holidays.

  • Customs or border inspections.

  • Industrial action.

  • Government restrictions.

  • Local emergencies.

  • Incorrect addresses.

  • High seasonal demand.

  • Cybersecurity incidents.

  • Other circumstances beyond our reasonable control.

If we become aware of a material delay, we will make reasonable efforts to notify the affected customer and provide available information.

We will also take reasonable steps to assist customers in resolving delivery problems.

A delivery delay does not automatically remove any rights or remedies available under applicable consumer protection laws.

25. LATE ORDERS AND SHIPPING DELAYS

If an order has not arrived by the end of its estimated delivery period, customers should:

  1. Review the tracking link.

  2. Check for carrier delivery notices.

  3. Confirm that the shipping address is correct.

  4. Check with household members or reception staff.

  5. Check nearby safe-drop locations.

  6. Contact the carrier if appropriate.

  7. Email info@girlinmind.shop with the order number.

We may open a delivery investigation with the carrier before treating a parcel as lost.

United States Orders

For US orders, we comply with applicable requirements under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

If we cannot dispatch an order within the shipment timeframe promised at checkout or within the applicable timeframe required by law, we will notify the customer and provide the legally required options to agree to a delay or cancel the order and receive a prompt refund.

Where required, the customer must be given a meaningful opportunity to choose whether to wait or cancel.

Australian Orders

For Australian orders, we will take reasonable steps to fulfil orders within the delivery timeframe communicated before purchase.

If we cannot supply an order within the agreed timeframe or another reasonable period, we will work with the customer to provide an appropriate solution in accordance with the Australian Consumer Law.

26. LOST PARCELS

A parcel may be considered lost if:

  • The carrier confirms that it cannot be located.

  • A carrier investigation concludes that it was lost.

  • Tracking shows no meaningful movement for an unreasonable period.

  • Available evidence reasonably indicates that delivery will not occur.

If a parcel is confirmed lost before delivery, we will investigate and provide an appropriate remedy in accordance with applicable law.

Depending on the circumstances, this may include:

  • A replacement at no additional charge.

  • A refund to the original payment method.

  • Another appropriate resolution agreed with the customer.

We will not automatically refuse assistance solely because a carrier investigation is still pending.

27. PARCELS MARKED AS DELIVERED BUT NOT RECEIVED

If tracking states that a parcel was delivered but it cannot be located, please contact us promptly.

Before contacting us, please:

  • Confirm the shipping address.

  • Check the delivery location.

  • Ask household members.

  • Contact reception or building management.

  • Check safe-drop locations.

  • Ask nearby neighbours.

  • Review any delivery photograph or carrier notice.

We will work with the carrier to investigate the delivery.

A delivered tracking status may be considered evidence when reviewing a claim, but it will not automatically prevent us from investigating a valid report.

The appropriate outcome will depend on the available evidence and applicable consumer protection laws.

28. DAMAGED PARCELS

If a parcel or product arrives damaged, please:

  • Photograph the external packaging.

  • Photograph the shipping label.

  • Photograph the damaged product.

  • Keep the product and packaging where reasonably possible.

  • Contact us as soon as reasonably possible.

Send the photographs and order number to:

info@girlinmind.shop

Photographs help us assess the damage but do not automatically replace or limit any applicable consumer rights.

Confirmed damaged or faulty products will be handled under our Return and Refund Policy and applicable consumer protection laws.

29. MISSING OR INCORRECT PRODUCTS

If a parcel contains a missing or incorrect product, please contact us and provide:

  • Your order number.

  • A description of the issue.

  • The products received.

  • The missing or incorrect product.

  • A photograph of the parcel contents, where reasonably available.

  • A photograph of the shipping label, where reasonably available.

If we confirm a fulfilment error, we will arrange an appropriate replacement or refund without charging additional delivery costs, subject to applicable law.

30. ORDER CANCELLATIONS

If you wish to cancel an order, contact:

info@girlinmind.shop

Please include your order number.

We will attempt to cancel an order that has not entered fulfilment or been dispatched.

Cancellation cannot be guaranteed after fulfilment begins.

If an order has already been dispatched, customers may need to receive the parcel and request a return under our Return and Refund Policy.

Where an order is cancelled before dispatch, approved refunds will generally be issued to the original payment method.

For US orders, cancellation and refund arrangements will also comply with applicable FTC shipping delay requirements.

For Australian orders, cancellations and refunds will be handled in accordance with applicable Australian consumer protection laws.

31. INTERNATIONAL SHIPPING AND CUSTOMS

We currently support shipping to Australia and the United States.

Other international destinations are available only where a corresponding shipping option is displayed during checkout.

International shipments may be subject to:

  • Customs duties.

  • Import taxes.

  • VAT or GST.

  • Brokerage fees.

  • Local handling charges.

  • Other government or carrier fees.

Applicable charges will be displayed at checkout where they can be calculated and collected in advance.

Unless checkout expressly states that duties and taxes are prepaid or included in the order total, customers may be responsible for applicable import charges imposed by the destination country, to the extent permitted by law.

United States Orders

Orders dispatched domestically from our US fulfilment warehouse are generally delivered through US domestic carrier services.

Where goods have already completed the applicable import clearance process before domestic dispatch, the customer will not normally be required to complete a separate international import clearance process for that domestic delivery.

Applicable sales taxes and other charges will be handled according to the relevant tax requirements.

Australian Orders

Australian orders may be dispatched from Australia or another fulfilment location, depending on inventory availability.

Where goods are shipped from outside Australia, applicable import requirements and charges may apply.

Any relevant charges will be handled in accordance with the checkout information and applicable Australian tax and customs requirements.

Customers are encouraged to review any applicable import requirements before placing an international order.

32. RETURNS AND RETURN ADDRESSES

Customers must contact us before returning any product.

Please refer to our Return and Refund Policy for complete information about return eligibility, exchanges, refund procedures and return shipping costs.

United States Customers

Our US third-party fulfilment warehouse is currently dedicated to outbound shipping and does not directly accept customer returns.

Approved US returns may need to be sent to our designated Australian return facility.

Unless we provide another return address in writing, the approved return address is:

girlinmind.shop Returns
36 Japonica St
Bundoora, VIC 3083
Australia

US customers must obtain written return instructions before sending any products.

Please do not send returns directly to our US fulfilment warehouse.

Australian Customers

Approved Australian returns should be sent to the designated Australian return address provided by our customer service team.

Other International Customers

Customers outside Australia and the United States will receive the appropriate return instructions and designated return address after their request has been reviewed.

All returns are subject to our Return and Refund Policy and applicable consumer protection laws.

33. AUSTRALIAN CONSUMER LAW AND CUSTOMER RIGHTS

Nothing in this Shipping Policy excludes, restricts or modifies any guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We will handle delivery, supply and product-related issues in accordance with applicable consumer protection requirements.

For US customers, applicable federal, state and local consumer protection laws will apply where relevant.

For customers in other international markets, mandatory local consumer protection laws will apply where applicable.

34. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes to:

  • Shipping destinations.

  • Fulfilment locations.

  • Delivery charges.

  • Processing times.

  • Carrier services.

  • Supplier arrangements.

  • Store operations.

  • Applicable legal requirements.

The updated policy will be published on our website with a revised Last Updated date.

Changes will not retrospectively reduce rights relating to an order already accepted.

35. CONTACT US

For shipping enquiries, tracking assistance, address corrections, delayed orders, damaged parcels or other delivery-related questions, please contact:

girlinmind.shop

Email: info@girlinmind.shop

Telephone: +61 3 9206 8329

Business Address:

36 Japonica St
Bundoora, VIC 3083
Australia

Return Address:

36 Japonica St
Bundoora, VIC 3083
Australia

Please include your order number in all order-related communications.

Thank you for shopping with girlinmind.shop.

We appreciate your trust and support.